IT Team

The issue has been identified as an ongoing Microsoft 365 outage. Microsoft reports that it has begun returning a portion of its affected servers to service and has observed limited recovery in some regions. Microsoft expects recovery to be gradual as capacity is restored, and has not provided an estimated time for full restoration. Until recovery is complete, customers integrated with Microsoft 365 may continue to experience issues.

Please see the latest updates on Microsoft Status Page

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing. The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/

We have detected a possible outage with Microsoft 365 apps that is not officially acknowledged.