IT Team

Two critical vulnerabilities were disclosed in third-party PHP libraries that allow unauthenticated remote code execution. Kaseya security teams are assessing all Kaseya systems and products and applying fixes as they become available. This page is the source of truth for Kaseya status and guidance. Product Status: All products: Customer action: none Kaseya corporate infrastructure: Customer action: none Third-party components in Kaseya products: Customer action: none

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.

GitHub Projects update processing has improved, but newly added items may still take longer than expected to appear. We're continuing to work on the remaining delays and monitor recovery.