A fix has been implemented and we are monitoring the results.
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We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices: UI 15272 Agent #3.17.1.5552 Fixes: This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled. The AMSI module remains disabled globally and will be reintroduced through a controlled rollout. This change does not disable overall EDR protection. It is a temporary mitigation specific to the AMSI module. The hotfix will be applied during your next scheduled maintenance window. This page provides information to assist with determining the agent version on a device: https://edr.datto.com/help/Content/troubleshooting/confirming-ui-version.htm
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Asset Essentials - Dashboard redirect issue
Brightly Software
Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update
Datto
Amazon Web Services
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