We are continuing to investigate error messages within TheWorxHub application. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
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The issue has been identified and a fix is being implemented.
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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We are experiencing degraded availability for chat & agent models in Copilot. Multiple models are impacted and customers may experience requests failing. We are investigating and will provide an update as soon as possible.
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