We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'companyname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'companyname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.
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Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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We are investigating reports of impacted performance for some GitHub services.
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Monitors
TheWorxHub - Access Issue for Canadian clients
Brightly Software
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p0'
Datto
Amazon Web Services
GitHub
StatusGator