Our R&D team has increased the daily backup cadence on pod 'cae1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June
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Monitors
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
Datto
Amazon Web Services
DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
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