IT Team

Our team has identified the issue and is working to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-confirm-support.si@siemens.com if you have any questions.

We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

primary failover briefly improved performance but did not fully mitigate, we've throttled inbound traffic and are investigating upstream Vitess issues