IT Team

Our team is currently investigating an issue with the Confirm Task Processor which is impacting the date format related to Scheduled Reports. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-confirm-support.si@siemens.com if you have any questions.

We are aware of a problem where Server4715 is undergoing unscheduled maintenance. The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.