IT Team

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions.

We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality. Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page, and when viewing or attemtping to use Kaseya Store data and functionalities. This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

We have identified and resolved the underlying issue causing delays and stuck builds in Bitbucket Pipelines. System recovery is in progress, and we are actively monitoring the pipeline queues to ensure builds are processing normally. Action Recommended: If you have pipelines or builds that remain queued or are stalled, we recommend rerunning them or triggering a new build. We will continue to monitor the service closely and provide a final update once stability is confirmed.

Copilot AI Model Providers is experiencing degraded performance. We are continuing to investigate.