Investigating - We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes availableOur engineers are working to identify the issue and will provide another update shortly. Jan 18, 2026 - 18:04 UTC
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.Backup success rates remain stable and the R&D team is continuing to monitor. Oct 30, 2025 - 09:45 EDT
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Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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